Shipping Information

We offer free air shipping worldwide

We offer free & discreet worldwide shipping by air, typically via FedEx, DHL or UPS. However, due to import laws, we DO NOT SHIP to these destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

Delivery time required before shipment

Stock dolls: We do not have stock dolls layered with grey, all are sold on a custom basis.
Customized dolls:3-7 business days
This is an approximate time depending on the options of the product you are purchasing. (Time may be delayed in case of epidemics, snowstorms, rainstorms, Chinese holidays, etc.)
In rare cases, there may be an unavoidable delay in the production of your doll and you will be notified via email.
Please note that electronic customs take special care, so when you customize a doll with built-in electronic devices, an additional 5 days of shipping time may be added.

Note: For orders from AU/UK, you need to order 140cm or more (including 140cm) as small dolls will be custom caught

Shipping Time

Our shipping time is 9-15 days. (This is an approximate time, depending on destination) If irreversible events occur, such as epidemics, weather, etc., the time required will need to be delayed. (including COVID-19)

Shipping Company

Once the shipment arrives in the destination country, we will work with a local UPS or Fedex to transport the buyer’s shipment. You do not need to choose the shipping method. We will design the best route to deliver the product to you based on the destination.

Customs, Sales Taxes

There are no customs collections or import taxes in the US and EU countries. Our shipping agents handle international shipping and customs clearance and pay import taxes for you. You don’t have to do anything but wait for the doll to arrive and have fun with her!
For customers from other countries where we cannot handle customs clearance and duties , you may be required to pay import duties and taxes on your purchase according to your domestic laws. It is your responsibility to assist the courier with customs clearance and cover all associated costs.
Please email us at or contact us for further inquiries.

Careful Packaging

The doll will be packed in a plain cardboard box. There will be no information indicating that it is a doll. Please note that a customs agent may open your doll box for inspection and to determine import duties for out-of-state customers.

Refund and Return Policy

Please click here for information

Currently operating in the following countries:

United States, United Kingdom, Canada, Germany, Sweden, France, Italy, Spain, Australia, Netherlands, Poland, Finland, Denmark, Switzerland, South Africa, Estonia, Iceland, Ireland, New Zealand, Austria, Turkey, Ireland, Russia, Romania, Bahamas, Belgium, Estonia, Greece, Bulgaria, Cape Verde, Costa Rica, Croatia, Cyprus, Fiji, Georgia , Hungary, Israel, Jamaica, Japan, Kenya, Kiribati,,, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malta, Marshall Islands, Mauritania, Mauritius, Monaco, Montenegro, Nicaragua, Niger, Nigeria, Norway, Palau, Panama, Papua New Guinea, Portugal, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Serbia, Slovakia, Slovenia, Tanzania, Thailand, Ukraine.